Refunds

Course enrollments

A course payment is for access to that course. If you have not opened a session, write to us through Contact us within 14 days of payment and we will refund the enrollment. Once a session has been opened, the payment is not refunded, unless the course page was clearly not what was sold or we cannot give you access.

Free courses have nothing to refund. A teacher does not issue the refund. We do, through Stripe, back to the same card.

Custom domain and Web App names

A fee to connect a domain you already own can be refunded if we have not started the connection. Once the name is connected, that fee is not refunded.

A fee for us to buy a domain name is not refunded after the name has been purchased. Domain registries do not give that money back. If none of your name choices can be bought, and you do not accept another name, we refund the fee because we did not buy one.

How to ask

Use Contact us. Include the email on the account and the course or domain you paid for. We aim to answer within 48 hours. A refund, when approved, goes back through Stripe and can take several days to show on the card.